View Excalibur Technology's Facebook page View Excalibur Technology's Twitter page View Excalibur Technology's YouTube page View Excalibur Technology's Google Plus page View Excalibur Technology's blog View Excalibur Technology's LinkedIn page

See How Our Program Works

FLAT RATE I.T. SUPPORT - 24 Hours a Day - 7 Days a Week - 365 Days a Year

COMPLETE SUPPORT - NO OTHER MONTHLY FEES!  EVER!

NEWS FLASH! – Excalibur Technology was named one of the Top Managed Service Providers in the world for 2016! See our ranking by clicking HERE.

Our Total Support Solution (TSS), known in the I.T. support industry as "Managed Services", proactively monitors your systems, servers, workstations and network infrastructure to identify issues and address them before they cause problems for your business. Stop worrying about IT costs and start receiving the ultimate service for your entire network! Never think "what is this going to cost?" when you pick up the phone for help. Our Total Support Solution gives you a single monthly support cost for your ENTIRE network. This includes servers, workstations, laptops, printers, switches, routers ... EVERYTHING. You simply sign up based on the amount of equipment you have to cover and begin enjoying support! Flat rate computer network support is easy to fit into the monthly budget and helps keep repair costs down. Here is how our Diamond program works:

  1. Our certified staff installs a small agent program on your PCs and servers. This agent securely connects to the Network Operation Center that is owned and operated by Excalibur Technology.
  2. Our team gathers information about your software providers, Internet providers, hosting companies, etc. We become a single point of contact for all of your needs and manage all of your other vendors for you.
  3. We provide you with website content filtering, anti-virus software, anti-malware software, website hosting, e-mail service and SPAM filtering at no additional charge!
  4. The agent provides instant 24x7 service monitoring information to our support staff. If your systems develop a problem or begin to develop a problem, our staff sees it almost immediately. We are able to proactively take care of issues before they become major problems for your organization.
  5. Have a question? Want help with Outlook? Adobe Acrobat? Need to add a user? Change security permissions? No problem! Our Remote Support team is ready to assist you 8:30 AM – 5:00 PM Monday through Friday. We even have a special phone queue setup to ensure that your calls are answered quickly. Support for Microsoft and ALL OTHER applications is provided free of charge under the terms of the plan.  Our engineers run our Help Desk – you will always talk to the experts that you know – never a stranger in some other country.
  6. During off hours, we patch all of your systems to ensure the highest level of security and stability. We constantly perform routine maintenance to keep your systems running efficiently.  We backup all of your data securely to the cloud to ensure your data is safely off site in the event of an emergency.
  7. If a major problem occurs, we immediately notify you and begin to work on a resolution. If we cannot fix the problem via remote support, we dispatch a certified engineer for on-site support. This work is done 24x7. No matter what the time or how long it takes, we'll work diligently to get it resolved and you will not pay a thing!
  8. A certified engineer will make regularly scheduled visits to your office to provide on-site training, additional support service, and additional proactive maintenance.
  9. We respond and repair all issues that come up … you receive an additional bill of $0!!
  10. We perform all upgrades, projects, website updates and so much more AT NO ADDITIONAL CHARGE!

Not included in the plan: Hardware purchases, other software purchases (OS, applications, etc.)

Please call your Technology Consultant for additional information and a free on-site demonstration!

TSS Pricing - Affordable Flat Rate IT Support for your Workstations, Servers and Network

Click on a heading below for information on plans and pricing.

Server Management Plans and Prices

  PLATINUM PACKAGE DIAMOND PACKAGE
Guaranteed Response Time 1 hour 30 minutes
24x7x365 Monitoring & Automated Reporting Included Included
Service Availability Monitoring Included Included
Event Log Monitoring Included Included
Log File Maintenance Included Included
Drive Space Monitoring Included Included
Backup Monitoring Included Included
Printer Queue & Availability Monitoring Included Included
Server Patch Management Included Included
Unlimited Phone Support † Included Included
Unlimited Remote Control Support † Included Included
24x7 Remote Emergency Support Included Included
User Account Administration Included Included
File Sharing Permission Administration Included Included
Security Administration Included Included
Anti-Virus & Anti-Spyware Management Included Included
Monthly Scheduled On-Site Maintenance 1 hour 1 1/2 hours
Unlimited On-Site Support for Covered Events Included Included
Unlimited Phone and Remote Support for All Applications †   Included
Updates / Upgrades / Add-Ons / Patches for All Applications †   Included
Managed Anti-Virus Software Included (subject to OS installed)   Included
Moves and Hardware Upgrades †
(parts not included)
  Included
Operating System Upgrade Labor †   Included
Project Labor for Covered Equipment †   Included
OS Patches Done After Hours or on Weekends to Minimize Network Downtime Billable Included
Hard Drive Imaging Included (NAS required) *   Included
Unlimited Support for Excalibur Net-Safe Service †   Included
Unlimited Support for Excalibur VOIP Service †   Included
Single Monthly Cost PLATINUM PACKAGE DIAMOND PACKAGE
$299 $499

Workstation Management Plans & Prices

  PLATINUM PACKAGE DIAMOND PACKAGE
Guaranteed Response Time 1 hour 30 minutes
24x7x365 Monitoring & Automated Reporting Included Included
Microsoft® Application Support Included Included
Unlimited Remote Control Support for Microsoft® Applications † Included Included
Unlimited Phone Support for Microsoft® Applications † Included Included
Online Asset Management Included Included
Online Ticket Support System Included Included
Online Software License Management Included Included
Advanced Desktop Optimization & Management Included Included
Anti-Virus & Anti-Spyware Management Included Included
Monthly Scheduled On-Site Support 1 hour per every 10 PCs 1 hour per every 5 PCs
VPN Client Management Included Included
Software Patch Management for Microsoft® Applications Included Included
24x7 Remote Emergency Support Included Included
Unlimited On-Site Support for Covered Events † Included Included
Phone & Tablet Email Configuration Included Included
Unlimited Phone Support for All Applications †   Included
Unlimited Remote Control for All Applications †   Included
Managed Anti-Virus & Anti-Spyware Software Included
(subject to OS installed)
  Included
Moves and Hardware Upgrades †
(parts not included)
  Included
Operating System Upgrade Labor †
(new or same machine)
  Included
Hard Drive Imaging Included *
(NAS required)
  Included
Unlimited Support for Excalibur Net-Safe Service †   Included
Unlimited Support for Excalibur VOIP Service †   Included
Single Monthly Cost PLATINUM PACKAGE DIAMOND PACKAGE
$39/Workstation $69/Workstation

Network Management Plans and Prices

  PLATINUM PACKAGE DIAMOND PACKAGE
Guaranteed Response Time 1 hour 30 minutes
24x7x365 Monitoring & Automated Reporting Included Included
24x7 Remote Emergency Support Included Included
Unlimited On-Site Support for Covered Events Included Included
Purchasing Assistance for Replacement Equipment Included Included
Router Management Included Included
Firewall Management Included Included
VPN Management Included Included
Assigned Engineer Included Included
Assigned Chief Technology Officer Included Included
ISP Management (If Not Excalibur) Included Included
Web Hosting Management (If Not Excalibur) Included Included
3rd Party Vendor Management / Notify Vendor of Issue Included Included
Disaster Recovery Review Included Included
Monthly CTO Phone Calls Included Included
Annual Technology Plans Included Included
Web Hosting Services (IIS + MySQL) Included Included
E-mail Spam and Virus Filtering Included Included
Asset Lifecycle Management Included Included
Asset Reporting Included Included
Provide Website Content / Graphics Update With Included Hours †   Included
Project Planning   Included
Provide OpenDNS website filtering software to help block zero day threats ‡   Included
Moves and Hardware Upgrades †
(parts not included)
  Included
Single Monthly Cost PLATINUM PACKAGE
NETWORK DEVICES
DIAMOND PACKAGE
NETWORK DEVICES
1-10 11-24 25-100 1-10 11-24 25-100
$125 $225 $300 $175 $275 $400

Additional Options

  PLATINUM PACKAGE DIAMOND PACKAGE
VMware / VEEAM Host Add-On (per Host) $75.00 per month $75.00 per month
Server Hard Drive Imaging Service (per Server)* $25.00 per month INCLUDED
Workstation Hard Drive Imaging Service (per Workstation)* $10.00 per month INCLUDED
Net-Safe Cloud Internet Backup Service See Available Plans See Available Plans
Managed Anti-Virus Protection (per system) $3.00 per month INCLUDED
Managed Anti-Spyware Protection (per system) $2.00 per month INCLUDED
Additional On-Site Pre-Scheduled Service Hours BILLED as needed INCLUDED as needed

† 8:30 AM – 5:00 pm local time
‡ Existing equipment only
* Service requires purchase of compatible NAS device

NOTE: This program requires a minimum of 1 Server and 10 PC's to qualify.  If you have less than this number, we invite you to explore our Simple Service Agreement service.

Excalibur Technology is a Microsoft Gold Certified Partner
Excalibur Technology is a WatchGuard Expert Partner
Excalibur Technology is a Cisco Select Partner
Excalibur Technology is an Intel Channel Partner
Excalibur Technology is a VMWare Certified partner
Excalibur Technology is a Hewlitt Packard (HP) Authorized Reseller